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Diamond Lifestyle brings you the member amazing and exclusive offers along with telephonic assistance benefits.
Whether it's shopping for a gift or needing telephonic legal assistance or planning your next holiday - our agents are standing by
to give you a hand.
For more information on the amazing offers available to you, remeber to login, download your membership brochure or give us a call.
Being part of a Diamond Lifestyle has never been so easy.
The Discount Vouchers offer helps Members make decisions on their lifestyle needs by giving discounted access to SA’s
favourite national brands and service providers.
Members have access to huge range of discount partners which vary from holiday accommodation, travel packages
and flights to car rentals, motoring, online shopping, restaurants and more.
In order to redeem the discount vouchers Diamond Lifestyle Members will need to obtain the Rate Code and quote the Rate
Code when dialling the number that is provided on the value added offer or print the Virtual Voucher and
present it in-store. To obtain these Rate Codes/ Virtual Vouchers, simply call the Vouchers Help Line on
011 232 9425 or log in to http://www.diamondlifestyle.co.za where you can generate your own printable
voucher and also view the complete list of discounts available.
Diamond Lifestyle provides a number of services which require Members to make a booking - such as airline tickets,
accommodation or car rentals; these services need to be redeemed through the call centre.
The member is assisted with any home emergency or non-emergency on a 24/7 basis at the members permanent
residence which includes outbuildings on the premises.
These emergencies and non-emergencies situations apply to Electrical, Plumbing, Household, Motors & Appliances
only for which the call-out and first hour’s labour is free of charge to the member.
The call centre agent will assist by arranging an appropriate service provider in order
to provide for the functioning of essential services and/or to limit consequential damage
or sanitation risk.
Professional, in-house, qualified legal advisors provide advice to the customer on any legal topic or matter ranging from debt and divorce
to labour and domestic violence, 24/7.
The legal service also provides for standard legal documents such as a domestic worker employment
contract, maintenance kit, offer to purchase, small claims court kit, Road Accident Fund, etc.
In addition, the legal advisors will also peruse and evaluate agreements. Matters which require
assistance by a practicing attorney will be referred to an attorney on the national database
and the member qualifies for a first 30 minute consultation, one letter of demand or a telephonic
call to the party in question at no cost, at the discretion of the legal advisor.
In order to access this offer simply contact our professional agents on 0861 888 662 Voucher Assis
line: 011 232 9425 and they will assist you with any legal matter you have.
The Funeral Assist product offers specialized, professional assistance to customers with funeral arrangement
during a time of need
The aim is to provide telephonic assistance in a language which poses no or otherwise a limited communication barrier in the time of distress.
The Funeral Assist product includes the following services:
• Faxing or e-mailing of required claim forms or referral/transfer to relevant numbers;
• Referral to funeral parlours, undertakers and/or pathologists listed on an extensive national database of service providers for either
funerals or cremations.
• Advice on standard funeral practices such as operating hours of government mortuaries, transportation requirements and required paperwork
in the event of long distance repatriation locally or across border.
This service provides a telephonic, after hour’s homework helpline where qualified tutors assist learners with their homework
or project queries..
It provides access to the Internet and any information supplied through the Internet can be forwarded to
the learners by e-mail, fax or courier service. They therefore receive telephonic assistance in order to do
research on behalf of the learner. The role of the tutors is to encourage, explain and assist children
with evening homework where so often parents are not available, or perhaps not equipped to deal with the task.
The service includes:
• Telephonic learner support, education and support in terms of sourcing relevant information.
• For assignments (limited to web search topics) in all the major subjects for secondary students.
• Modes of communication include fax, e-mail and mail if required.
• Teachings in the following subjects are available to assist:
- Business Economics
Watch movies, TV shows, series, documentaries you want—whenever you want.
The Movie Stream makes it easier than ever to watch your entertainment. The Movie Stream brings thousands of the top TV shows, as
well as big-screen blockbusters, available any time you want them. The Movie Stream is the easiest way to watch your favorite
movies online. Just login to the program site, click The Movie Stream and start watching! It's secure, simple and the best way
to view streaming titles.
The Movie Stream update our movie database every day with new movies and also get new better versions of existing movies as soon
as they are available to enhance your experience. The Movie Stream runs on any online device, from iPhone to Windows phones, tablets.
So grab a bowl of popcorn and enjoy free movies online or on your phone.
When you watch movie streaming you don’t have to wait downloading a file to play it. Instead of this, movie is sent in a continuous
stream of data and is played as it arrives. You save time on downloading, other good advantage is instant you just have to decide
what movie you will watch and click on play button. The movies are high quality and can be watched on any Mobile device, Laptop or
Screen that has access to the internet or WiFi connection.
Starting enjoying The Movie Stream immediately at home or when you on the move, its that simple! The best entertainment and latest
movies, series and documentaries at your fingertips!
Members have access to an efficient roadside emergency help desk. The service is available 24 hours a day, 365 days a year within the borders
of South Africa for any of the vehicles used by the main Member or the main Member's immediate family Members.
The service entails 24/7 dispatching of an appropriate service provider in the event of a roadside emergency and continuous follow-up until
the incident is attended to.
In the event of a collision or damage as a result of an accident resulting in the vehicle non-drivable, the customer will be
assisted by the 24 hour helpdesk to ensure that the risk of both the broker/insurer as well as the customer is being managed
effectively in terms of towing authorisation and instruction in terms of the appropriate motor body repairer or yard. The
cost of towing is payable by the customer.
The service entails:
· The case manager establishes whether or not the customer’s vehicle is insured and if insured, a conference call with the
client’s insurance call centre is facilitated to ensure accident management compliance.
· If the vehicle is not insured or the customer does not know the details of the insurer or broker, an approved and contracted
Towing Operator is dispatched or authorised on scene. Towing is arranged at an agreed and preferential rate and is payable by
· The Towing Operator is instructed to tow the vehicle to the towing company’s yard.
· If insured but no details of the insurer, the member is advised to notify his/her broker or insurer immediately the next working
day in order to arrange for release of the vehicle, or if not insured, to arrange release and pay for the towing cost immediately
the next working day.
With any assistance that is needed on the road simply dial *120*2416*77# and one of our friendly agents will call you back and
assist you with whatever roadside emergency you have. You can also call our 24/7 call centre directly.
As a Member you will receive exclusive access to our services via telephonic assist lines.
Choose from the numbers below for the service assistance that you require.
(Mon - Thurs: 08:00 - 16:30, Fri: 08:00 - 15:00)